FAQ

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  • Library - Does the library offer tutoring services?

    The Tempe Public Library Sprouts programs include instruction and labs that incorporate tutoring, learning, and interactive play. These programs, for ages ranging 6 - 9, are a free and fun way to help children develop their literacy, reading, and math skills. Learn more.

    Parents, educators, and students can also consult our Homework Help page which provides resources related to the research process, finding books in the library, and access to research databases: subscription based websites featuring quality content you can trust.

  • Library - How do I pay library fines or fees?

    Log-in to your library account and click "Fines & Fees" on the left menu.

    Further information can be found within the Borrower Privileges Policy.

    Twice a year, to help our neighbors as well as our patrons, we offer events to provide food or water to Tempe residents in need: Donations for Fines. You bring in canned food or bottled water, we eliminate your fines. Learn more.

  • Library - What are Culture Passes and how do I check one out?

    Tempe Public Library participates in the Act One Culture Pass program.

    With a valid library card you can check out passes for the institutions listed below.
    Check the library catalog for availability. The pass will be available at library opening on the listed due date.

    Guidelines:

    • First come, first serve; no reservations
    • You may check out one pass at a time and only two passes per month
    • Passes are valid for seven days
    • One pass admits two people
      Culture Pass is redeemed against your highest ticket prices
    • Most Culture Passes are not valid during special events
    • View more Culture Pass FAQs

    Please note: Availability will be affected by the institutions schedule. Not finding a pass in the catalog? Check the institution's webpage for closures.

    Arcosanti - Cordes Junction (Site | Availability)
    Arizona Science Center - Phoenix (Site | Availability)
    Cave Creek Museum - Cave Creek (Site | Availability)
    Deer Valley Petroglyph Preserve - Phoenix (Site | Availability)
    Desert Caballeros Western Museum - Wickenburg (Site | Availability)
    Desert Botanical Garden - Phoenix (Site | Availability)
    Heard Museum - Phoenix (Site | Availability)
    Irish Cultural Center - Phoenix (Site | Availability)
    Japanese Friendship Garden - Phoenix (Site | Availability)
    Phoenix Art Museum - Phoenix (Site | Availability)
    Pueblo Grande Museum - Phoenix (Site | Availability)
    Scottsdale Museum of Contemporary Art - Scottsdale (Site | Availability)
    Superstition Mountain Museum - Apache Junction (Site | Availability)

    In addition to the passes for museums and culture institutions, Act One periodically offers passes to select performances including theater, ballet, music, comedy, and more. 

    Upcoming performance passes

  • Library - Does the library offer notary services?

    Unfortunately the library does not provide notary services. In order to get a document notarized you must see a certified Notary Public.

    Most banks and credit unions will offer notary services free of charge, particularly if you are a member of the institution.

    Additionally, mail service stores such as UPS or FedEx often have free notary services.

    For a list of highly rated local notaries on Yelp, click here.


  • Library - Does the library offer exam proctoring services?

    Unfortunately the library does not offer exam proctoring services. Generally proctors must be from an accredited university, college, or military base and accredited with the National College Testing Association.

    Nearby proctoring locations include:

    To find a full list of accredited proctoring locations please visit the National College Testing Association site.
  • Library - What happens if I lose or damage something I checked out?

    When an item has been lost or damaged beyond library use, the cardholder account will be charged the retail price of the item lost.

    Additionally, the cardholder assumes responsibility for inspecting and keeping library items free from bed bug infestations. For more information about how to protect yourself from infestations please visit the EPA bed bug identification page, the Arizona Department of Economic Security’s Bed Bug Fact Sheet, or the National Pest Management Association’s Bed Bugs 101 video.

    Further information can be found within the Borrower Privileges Policy.

    Please contact the library online or at (480) 350-5500 if you have any further questions.

  • Library - How do I donate to the library?

    Friends of the Tempe Public Library Book Donation Drop Box

    How to Donate Items:

    Donated books and materials are given to the non-profit 501(c)(3) organization the "Friends of the Tempe Public Library" and sold through their bookstore. Funds acquired through book sales are dedicated to supporting Tempe Library programs and services.

    You may drop off materials at:

     A tax receipt may be picked up in the library to be filled out by the donor.

    Amazon Smile:

    The Friends are also participants in the Amazon Smile program.
    Shop on Amazon via https://smile.amazon.com/ and select "Friends of the Tempe Public Library Inc" as your chosen charity.

  • Library - How do I volunteer at the library?

    Teens interested in volunteering at the Teen Library should contact the Teen Services Librarian, Micah Corporaal, at micah_corporaal@tempe.gov.

    City of Tempe Volunteer Opportunities are managed by the Community Services Department Volunteer Coordinator, housed at the 2nd floor of the Tempe Public Library. Volunteers can register by calling (480) 350-5190.

  • Library - How do I reserve a meeting room for a group?

    Tempe Public Library Meeting Room A
    Library Meeting Room A

    The Library has two meeting rooms available for public rental, for an hourly rate. Click here for basic information about both rooms, availability, rates, reservations, and what to expect on the day of your event.

    We also have free study rooms that can accommodate 1-8 persons. 

    If you are part of a business or nonprofit, you may qualify to use the space in the BRiC (Business Resource and Innovation Center), located on the main floor of the library. Find more information on this webpage

  • Library - Can I print/photocopy/fax/scan at the library?

    Yes! All equipment is self-serve, with basic assistance provided by staff.

    • NEW OCTOBER 2018: Wireless printing is now available! Print documents from your laptop, tablet, smartphone, even send print jobs from your home computer. There are 3 options: web, email, or app
    1. Web Printing: To send a print job to our public printer via the web, go to: http://www.printeron.net/tpl/printing
    2. Email Printing: To send a print job to our public printer by email, open your email program, attach the file, and enter the printer email address you would like to use:
      1. Black & White (B&W) Printer: tempe-bw@printspots.com
      2. Color Printer: tempe-color@printspots.com
    3. PrinterOn App: To send a print job to our public printer through the PrinterOn app, download the app from your device's app store 
    • Users can print from the library's public computer terminals.
    • Printing is $0.20/page (B&W) and $0.75/page (color).
    • Photocopying is $0.20/page (B&W) and $0.75/page (color).
    • Faxing is $0.25/page; personal email required for confirmation receipt. Outgoing transmissions only; local and toll-free numbers only.
    • Scanning to email or USB is free of charge.

    Unfortunately you cannot receive incoming faxes or fax to international numbers at the library. There are a number of nearby businesses that allow you to do both including FedEx, UPS, and OfficeMax.

  • Library - How do I request an interlibrary loan?

    You can request an item online here and library staff will determine if the item can be purchased or loaned from an interlibrary loan participating library. 

    Please note that we cannot order books less than six months old, DVDs, CDs, and textbooks through interlibrary loan. 

    When requesting an interlibrary Loan you must agree to the following terms:

    • Failure to pick up requested materials within seven (7) days of notification or failure to pay lending fees assessed by the lending library will result in a $5.00 per item fee. ILL requests cannot be cancelled.
    • Interiibrary loan materials returned late will be assessed an overdue fee of 1.00 per day.
    • If an interlibrary loan item is lost or damaged, the borrower will be responsible for the lending library's replacement fee. Please note that replacement cost of library items may be as high several hundred dollars over the purchase price of the item.
    • Tempe Public Library has no control over, and is not responsible for, the quality of photocopied materials received through interlibrary loan.
    • Interiibrary loan items must be returned by hand to one of our library staff members. They must not be placed in the book return or book drop.

    Further information can be found within the Interlibrary Loan Policy.

     

  • Library - How do I place items on hold?

    Library card holders may request items to be held for them at the library. We will put it on our Hold Shelf (on the West wall near the library cashier) and label it with your name. You then have seven days to visit the library at your convenience to check it out.

    A library user may have up to 20 outstanding hold requests at any one time.

    How to Place a Request:

    • Locate an item in our catalog
    • Click the "Place Request" button
    • Enter your library card number and PIN (by default this is set to the last 4 digits of your phone number)
    • Click "Submit Request"

    Please note: You cannot place holds on Bestseller Express items or Culture Passes.

  • Library - How many items can I check out, and for how long?

     Item  Maximum items out  Lending Period
     Books  Up to 30  21 days (3 weeks)
     Audiobooks  Up to 30  21 days (3 weeks)
     Magazines  Up to 10  21 days (3 weeks)
     DVDs - TV series
     Up to 10
     21 days (3 weeks)
     DVDs - Movies
     Up to 10  7 days (1 week)
     DVDs - Bestseller Express
     Up to 2
     3 days (no renewals)
     Music CDs  Up to 10  7 days (1 week)
     Books - Bestseller Express  Up to 2  7 days (1 week, no renewals)
     Interlibrary Loan Materials  Up to 3  21 days (3 weeks)
  • Library - How do I use a library study room?

    Tempe Public Library Study Room 5
    Library Study Room 5

    Tempe Public Library offers seven study rooms for patron use, free of charge. Learn more...

    Policies:

    • Study rooms can be reserved online or at the library with a valid library card and PIN.
    • Users will be limited to one active reservation per day with a maximum time limit of 2 hours.
    • A reservation can be made for either one hour or two hour increments.
    • A maximum of four active reservations can be made per 14 day period.
    • If a user is 15 minutes late for their reserved time, the reservation will be forfeited.

  • Library - How do I return library books, CDs, and DVDs?

    Tempe Public Library Drive-up Book Drop
    Drive-Up Book Drop - West side of library
    All materials (with the exception of interlibrary loans) may be returned at:
    • During normal business hours: Book drop - inside the library - main floor
    • All hours, including after closing & holidays: Drive-up book drop; located on the West side of the building

    Items returned by midnight will be credited for return for that day.
    Interlibrary loan materials must be returned in person to a library staff member.

  • Library - How do I use a public computer at the library?

    Tempe Public Library computer lab

    Tempe Public Library card holders have free access to public computers, including:

    • Computers for use by adults (Main Floor)
    • Computers for use by teens (Teen Room - Lower Level)
    • Computers for use by children (Youth Library - Lower Level)
    • Family Computers Area for use by young children and their guardians; includes youth computers with age-appropriate educational software and games  (Youth Library - Lower Level)

    Public Computers provide Internet access and standard Microsoft Office software. 

    Find even more library card access computers at Escalante, North Tempe, and Westside Community Centers

    Users can log-on to computers with a Tempe Public Library card and PIN.
    Learn more about library card eligibility.

  • Library - How do I get or replace a library card?

    Go to City of Tempe Public Art Collection webpage
    "Mill District" card by artist Colton Brock

    Tempe Public Library cards are available free of charge to all Maricopa County residents, and to those who work or go to school within Tempe, with photo ID and proof of address.

    Library users who have lost their Tempe Public Library card may apply for a replacement card by showing valid identification. Lost cards must be reported to the Library immediately. If a card which was reported lost is found, it should be destroyed or returned to the library for disposal.

    You will receive one free replacement card per calendar year, and will incur a $2.00 replacement card fee thereafter.

    Learn more about library card eligibility and responsibilities here.

    You may apply for an eCard online, which will allow you to use our online resources for 3 weeks until you visit the library and receive a physical card.

    Note: If you were using OverDrive and replaced your library card, you will need to have your old and new account merged in order to migrate your OverDrive holds. Please ask library staff at the Answers Desk to help you, or call the Library at (480) 350-5500 for assistance.

  • Library - How do I renew library books?

    Tempe Public Library catalog renew button screenshot

    Renew online:
    Log-in to your library account here, and renew items under "Items Out".
    Renew by phone:
    (480) 350-5656
    Renew in person:
    Renew your checked-out items at our self-checkout stations in the library.

    Most books, DVDs, and CDs may be renewed three times if they have not been reserved by another library user. Bestseller Express and interlibrary loan items books may not be renewed. For more information, see our Borrower Privileges Policy.

  • Library - How do I reset my library card PIN?

    Tempe Public Library catalog change pin button screenshot
    Log into your library account here, and select "My Record".

    If you know your current PIN:
    Log in → click on "Change PIN"

    If you do not know your current PIN:
    Generally your PIN is the last four digits of the phone number your registered your account with. If you changed your PIN, or you can't recall which phone number is attached to the account, click here.

    If you are still unable to log-in please ask library staff at the Library Cards window to help you, or call the Library at (480) 350-5500 for assistance.

  • Library - How do I suggest a library purchase?

    You can make a suggestion in-person or online.

    While Tempe Public Library cannot promise to purchase everything that is asked for, we will make every reasonable effort to honor your request.

  • Library - How do I check out eBooks and other digital materials??

    The Library offers eBooks, digital audiobooks for download or streaming, eMagazines, streaming video, and downloadable and streaming music for free with your library card. All of the information and instructions can be found on our eLibrary page.

  • Library - How do I use wireless Internet at the Library?

    The library offers free Wi-Fi. It's simple and free to connect. 

    1. Select the TEMPEPUBLIC wireless network on your device.
    2. A pop-up or notification will prompt you to log-in.
      (If the pop-up does not appear, try opening a new browser window to launch the log-in page.)
    3. Username: tempeguest
    4. The password is updated regularly, and is posted throughout the facility.
    5. Accept the "Terms of Service" and you can surf for free for two hours before needing to log in again.